# Importing And Managing Contacts > **Source**: [SendX](https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w) > >

Import contacts from CSV files or other platforms, organize them into lists and segments, manage tags, clean your lists, and keep your subscriber data organized in SendX.

## Browse Collection 1. [How to add a new contact to a list or tag](https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/ybxZma1ZTcDsP2e8wkb29w.md) (Video) 2. [Creating and Managing Custom Fields and Contacts in Audience Settings](https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/xJy7ytg1fVxa24Vy6CM57Q.md) (Video) 3. [Creating and Updating Contact Segments with Custom Conditions and Fields](https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/ZD7XpTInaW9xnIuQs4ZbAA.md) (Video) 4. [Managing Subscription Status in Contact Profile](https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/2kHG7DfMmsM8cm75M3krxw.md) (Video) 5. [Deleting a List and Associated Contacts in Audience Management.](https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/1KuInkOhejAgCdOLCRmCmg.md) (Video) 6. [Export Contacts from a List in SendX](https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/kanu3TUqYoq97MygCxH9Pg.md) (Video) 7. [Marking contacts as unsubscribed using bulk actions](https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/FBCyjmMnCLh4MwV3xoWlbw.md) (Video) 8. [Enabling the "List Cleaning" Addon in Settings.](https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/vg72nlGoLObl1XlJm1xDTw.md) (Video) 9. [Purchase Threat Checks/ List Hygiene](https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/pAuPyP4sV7CImAqL2ALLKw.md) (Video) 10. [How to create a list of unsubscribers in SendX](https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/eonZtCkzJRrzgkwP8d0hJA.md) (Video) 11. [Creating a New Segment with Email Unsubscription Condition in Audience Management](https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/FCjlR1Agm7P5A9qJ4EjANA.md) (Video) 12. [Import and Map Contacts from CSV to Audience List/Tag](https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/uClxwZ9kOwGO1Ji5vvV5ZQ.md) (Video) 13. [How to Associate Multiple Tags to a contact while Importing](https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/OZas7ZJzeG8wj4E4Wkhfbw.md) (Video) --- # VIDEO: Creating a New Segment with Email Unsubscription Condition in Audience Management ## METADATA - id: FCjlR1Agm7P5A9qJ4EjANA - type: video - source: SendX - content_url: https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/FCjlR1Agm7P5A9qJ4EjANA - collection_url: https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w ## TRANSCRIPT - time: 00:00 url: https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/FCjlR1Agm7P5A9qJ4EjANA?start_time=0 text: Welcome to SendX! - time: 00:02 url: https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/FCjlR1Agm7P5A9qJ4EjANA?start_time=2 text: In this tutorial, we'll show you how to create a segment of unsubscribed contacts in just a few easy steps. - time: 00:08 url: https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/FCjlR1Agm7P5A9qJ4EjANA?start_time=8 text: Let's get started. - time: 00:11 url: https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/FCjlR1Agm7P5A9qJ4EjANA?start_time=11 text: Begin by clicking on the Audience tab located in the navigation bar. - time: 00:17 url: https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/FCjlR1Agm7P5A9qJ4EjANA?start_time=17 text: Then, from the dropdown menu, choose Segments. - time: 00:23 url: https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/FCjlR1Agm7P5A9qJ4EjANA?start_time=23 text: Here, you can view all the segments you have created. - time: 00:26 url: https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/FCjlR1Agm7P5A9qJ4EjANA?start_time=26 text: To add a new one, simply click on the Create Segment button. - time: 00:33 url: https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/FCjlR1Agm7P5A9qJ4EjANA?start_time=33 text: Now let's give our segment a name. - time: 00:36 url: https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/FCjlR1Agm7P5A9qJ4EjANA?start_time=36 text: In this case, we'll call it Unsubscribed Contacts. - time: 00:41 url: https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/FCjlR1Agm7P5A9qJ4EjANA?start_time=41 text: Next, we'll create a new group. - time: 00:43 url: https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/FCjlR1Agm7P5A9qJ4EjANA?start_time=43 text: A group is a set of conditions that contacts must meet to be part of the segment. - time: 00:48 url: https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/FCjlR1Agm7P5A9qJ4EjANA?start_time=48 text: Let's create a new group by clicking the New Group button. - time: 00:52 url: https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/FCjlR1Agm7P5A9qJ4EjANA?start_time=52 text: You have the option to switch between OR and AND when dealing with multiple groups. - time: 00:57 url: https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/FCjlR1Agm7P5A9qJ4EjANA?start_time=57 text: With OR, at least one of the group conditions must be met, whereas with AND, all group conditions need to be satisfied. - time: 01:05 url: https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/FCjlR1Agm7P5A9qJ4EjANA?start_time=65 text: Let's go with AND for this example. - time: 01:08 url: https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/FCjlR1Agm7P5A9qJ4EjANA?start_time=68 text: In a group, you have the option to add several conditions. - time: 01:12 url: https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/FCjlR1Agm7P5A9qJ4EjANA?start_time=72 text: Begin by clicking on Add Condition to start with one. - time: 01:17 url: https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/FCjlR1Agm7P5A9qJ4EjANA?start_time=77 text: Here, you can choose from various entities like Contacts, Lists, and Newsletters. - time: 01:23 url: https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/FCjlR1Agm7P5A9qJ4EjANA?start_time=83 text: For this example, we'll select Contact. - time: 01:28 url: https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/FCjlR1Agm7P5A9qJ4EjANA?start_time=88 text: Next, we have the opportunity to incorporate actions for the selected entity. - time: 01:33 url: https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/FCjlR1Agm7P5A9qJ4EjANA?start_time=93 text: This includes various properties that can be utilized to filter contacts. - time: 01:40 url: https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/FCjlR1Agm7P5A9qJ4EjANA?start_time=100 text: Select 'Unsubscribed from all email communication' from the dropdown list to set the condition for the segment. - time: 01:47 url: https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/FCjlR1Agm7P5A9qJ4EjANA?start_time=107 text: Click on 'Yes' to specify that the condition 'Unsubscribed from all email communication' equals 'Yes'. - time: 01:54 url: https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/FCjlR1Agm7P5A9qJ4EjANA?start_time=114 text: Click 'Save' to confirm the condition for the segment. - time: 01:59 url: https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/FCjlR1Agm7P5A9qJ4EjANA?start_time=119 text: Select 'Update Contacts' to view a preview of the contacts that align with your specified criteria. - time: 02:05 url: https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/FCjlR1Agm7P5A9qJ4EjANA?start_time=125 text: Keep in mind that segments are dynamic, allowing contacts to automatically join or exit the segment, depending on whether they - time: 02:11 url: https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/FCjlR1Agm7P5A9qJ4EjANA?start_time=131 text: fulfill the conditions. - time: 02:16 url: https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/FCjlR1Agm7P5A9qJ4EjANA?start_time=136 text: Once you're happy with your segment, click Create Segment. - time: 02:20 url: https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/FCjlR1Agm7P5A9qJ4EjANA?start_time=140 text: And that's it. - time: 02:24 url: https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/FCjlR1Agm7P5A9qJ4EjANA?start_time=144 text: Your segment is now ready. - time: 02:26 url: https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/FCjlR1Agm7P5A9qJ4EjANA?start_time=146 text: You can use it to target unsubscribed contacts and take appropriate actions. - time: 02:31 url: https://video.sendx.io/2OWd0oR3lKl6Zqhqwh6r8w/FCjlR1Agm7P5A9qJ4EjANA?start_time=151 text: Stay tuned for more tutorials on how to get the most out of SendX. ## SUMMARY # Welcome to SendX! In this tutorial, we'll show you how to create a segment of unsubscribed contacts in just a few easy steps. Let's get started! ## Step-by-Step Guide to Creating a Segment of Unsubscribed Contacts 1. **Access the Audience Tab:** - Begin by clicking on the **Audience** tab located in the navigation bar. 2. **Select Segments:** - From the drop-down menu, choose **Segments**. - Here, you can view all the segments you have created. 3. **Create a New Segment:** - To add a new one, simply click on the **Create Segment** button. 4. **Name Your Segment:** - Let's give our segment a name. In this case, we'll call it **Unsubscribed Contacts**. 5. **Create a New Group:** - A group is a set of conditions that contacts must meet to be part of the segment. - Click the **New Group** button to create a new group. 6. **Choose Between 'Or' and 'And':** - You have the option to switch between **or** and **and** when dealing with multiple groups. - With **or** , at least one of the group conditions must be met, whereas with **and** , all group conditions need to be satisfied. - Let's go with **and** for this example. 7. **Add Conditions to the Group:** - Begin by clicking on **Add Condition** to start with one. - Choose from various entities like contacts, lists, and newsletters. For this example, we'll select **Contact**. 8. **Set the Condition:** - Select **Unsubscribed from all email communication** from the drop-down list to set the condition for the segment. - Click on **Yes** to specify that the condition **Unsubscribed from all email communication equals Yes**. 9. **Save the Condition:** - Click **Save** to confirm the condition for the segment. 10. **Preview the Contacts:** - Select **Update Contacts** to view a preview of the contacts that align with your specified criteria. - Keep in mind that segments are dynamic, allowing contacts to automatically join or exit the segment depending on whether they fulfill the conditions. 11. **Create the Segment:** - Once you're happy with your segment, click **Create Segment**. And that's it. Your segment is now ready. You can use it to target unsubscribed contacts and take appropriate actions. Stay tuned for more tutorials on how to get the most out of SendX.